Customer Service and Sales Specialist
Full Time • Sandy Hook
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Free food & snacks
- Paid time off
- Training & development
We take our work seriously. Ourselves not so much.
We are a locally owned Lawn Doctor franchise serving Fairfield, New Haven, and surrounding counties. We are known for doing things the right way, communicating clearly, holding high standards, and still enjoying the people we work with every day.
This is not a casual role, and it is not a call center job.
It is a professional position for someone who enjoys structure, takes pride in how they speak to people, and understands that trust is built one conversation at a time.
What You Will Do
· Handle inbound calls, emails, and texts with confidence and professionalism.
· Respond to new leads quickly and follow a defined sales process.
· Convert estimates into active customers.
· Save accounts through calm, confident problem solving.
· Educate customers clearly and honestly.
· Document every interaction properly.
· Follow scripts, procedures, and expectations exactly.
· Represent the Lawn Doctor brand with consistency and pride.
What We Are Looking For
· You are confident on the phone and clear in your communication.
· You can stay calm when a customer is emotional.
· You follow instructions without cutting corners.
· You ask questions instead of guessing.
· You take ownership of your work.
· You care about being part of a team.
· You understand that tone matters as much as words.
· You want to grow and be good at what you do.
· You are confident on the phone and clear in your communication.
· You can stay calm when a customer is emotional.
· You follow instructions without cutting corners.
· You ask questions instead of guessing.
· You take ownership of your work.
· You care about being part of a team.
· You understand that tone matters as much as words.
· You want to grow and be good at what you do.
This Is Not a Fit If
· You dislike structure or clear processes.
· You prefer to improvise instead of follow procedures.
· You avoid accountability or feedback.
· You struggle to stay professional under pressure.
· You think customer service means apologizing for everything.
· You dislike structure or clear processes.
· You prefer to improvise instead of follow procedures.
· You avoid accountability or feedback.
· You struggle to stay professional under pressure.
· You think customer service means apologizing for everything.
Compensation and Benefits
· Base salary of $52,000 to $58,000 depending on experience.
· Quarterly performance-based bonus opportunity.
· Paid holidays and paid time off.
· Clear training and expectations from day one.
· Supportive leadership that communicates directly and honestly.
· A team that works hard, holds standards, and enjoys working together.
· Base salary of $52,000 to $58,000 depending on experience.
· Quarterly performance-based bonus opportunity.
· Paid holidays and paid time off.
· Clear training and expectations from day one.
· Supportive leadership that communicates directly and honestly.
· A team that works hard, holds standards, and enjoys working together.
Compensation: $52,000.00 - $58,000.00 per year
Our Franchisees Need People Like You
Here at Lawn Doctor, we have a very simple approach to our work—be safe, have fun, and change the world one lawn at a time. It’s the kind of approach that, not surprisingly, has led us to the highest customer satisfaction and retention rates in the industry.
Lawn Doctor locations across the country offer phenomenal employment opportunities.* Whether you’re an experienced lawn care technician or just starting out on your career path, all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task, our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Your work will never go unappreciated.
Since each of our franchises is locally owned, you’ll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors, being largely self-directed with little supervision, and would like a chance to help make the world a greener place, we would love to talk to you.
We appreciate your interest and hope to have you on board a local franchise team as soon as possible.
* All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.
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Competitive Compensation
Flexible Schedules
Enjoyable Workplace Culture