General Manager
Full Time • Altoona
General Manager
Location: Altoona, PA (Corporate-Owned Lawn Doctor Location)
Lawn Doctor, a trusted leader in the lawn care industry for over 58 years, has been dedicated to meeting the needs of homeowners across the nation. With a focus on innovation, we continue to grow and evolve, setting new standards in lawn care. As a proud member of the Happinest Brands Franchise Network, Lawn Doctor is committed to delivering exceptional service and expanding its reach, creating exciting opportunities for those who join our team.
JOB DESCRIPTION:
As the General Manager of the new corporate-owned Lawn Doctor location in Altoona/Johnstown/State College, PA, you will be responsible for overseeing all aspects of the business. Your role will focus on driving the growth of the location through effective leadership in sales, marketing, operations, human resources, and customer satisfaction. You will be responsible for executing standard operating procedures (SOPs) and managing business outcomes by utilizing dashboards, tracking key performance indicators (KPIs), and analyzing results to suggest data-driven actions. This position offers an incredible opportunity to shape the future of the business, working directly with Lawn Doctor Leadership to ensure the success of this flagship location.
COMPENSATION AND BENEFITS:
• Competitive Salary with Performance Based Bonuses
• Excellent Medical, Dental, and Vision Benefits
• 401K Saving Plan with Employer Match Contributions
• Paid Time Off
• Flexible Spending Account
• Optional Life Insurance Plan
• Opportunities for Growth and Career Development
• Paid Training and Professional Development
• Full-Time Employment and Job Security
REQUIRED QUALIFICATIONS:
• Business Management: Minimum of 3 years of experience managing staff and business operations as a GM or similar role responsible for business continuity including sales, marketing, operations, and human resources.
• Leadership: Minimum of 3 years leading teams in a growth-oriented environment, with a strong track record of managing and motivating teams to achieve success.
• Problem-Solving: Strong problem-solving abilities, with an organized and goal-oriented mindset to address challenges and drive results.
• Communication: Excellent verbal and written communication skills, with the ability to clearly convey ideas and inspire teams.
• Customer Relationships: Ability to build strong customer relationships, creating a loyal and enthusiastic customer base.
• Business Administration: Comfortable with overseeing business administration tasks, including staffing, scheduling, and resource management, to ensure smooth operations.
• Tech-Savvy: Proficient with business management software, able to effectively use data dashboards and reporting tools to monitor performance and operations.
• Data Analysis & Critical Thinking: Strong ability to read and interpret data, analyze trends from KPIs, and apply critical thinking to suggest data-driven actions and improvements.
• Results-Driven: A track record of hitting business goals and driving measurable results through strategic initiatives.
• Adaptability: Adaptable, empathetic, and honest, with the ability to thrive in dynamic environments and lead by example.
• Valid Driver’s License: Must possess a valid driver’s license.
PREFERRED QUALIFICATIONS:
• Lawn Care Business Management: 3 Years of experience in key areas of managing a lawn care business, including sales, marketing, operations, and human resources.
PRIMARY RESPONSIBILITIES:
• Employee Performance Goals: Set and manage performance goals for all team members, ensuring accountability and high levels of productivity across the board.
• Payroll Management: Oversee payroll operations to ensure accuracy and timely payments for all employees.
• Sales and Marketing: Drive local marketing initiatives and sales efforts to attract new customers, including handling promotional activities, lead generation, and managing customer inquiries.
• Customer Experience and Retention: Build strong relationships with customers by ensuring high-quality service, addressing customer feedback, and proactively managing retention strategies.
• Employee Lifecycle: Manage the full employee lifecycle, from recruiting, interviewing, and hiring to onboarding, training, and retaining top talent within the company.
• Onboarding and Training: Lead employee onboarding and training to equip new hires with the skills and knowledge needed to meet service standards and company expectations.
• Inventory Management: Ensure inventory levels are properly maintained, including ordering supplies and managing equipment to prevent delays or shortages.
• Performance Management: Regularly evaluate employee performance, provide coaching and feedback, and implement improvement plans when necessary.
• Quality Assurance (QA): Conduct quality assurance checks, ensuring that all services meet company standards and addressing any issues proactively.
Location: Altoona, PA (Corporate-Owned Lawn Doctor Location)
Lawn Doctor, a trusted leader in the lawn care industry for over 58 years, has been dedicated to meeting the needs of homeowners across the nation. With a focus on innovation, we continue to grow and evolve, setting new standards in lawn care. As a proud member of the Happinest Brands Franchise Network, Lawn Doctor is committed to delivering exceptional service and expanding its reach, creating exciting opportunities for those who join our team.
JOB DESCRIPTION:
As the General Manager of the new corporate-owned Lawn Doctor location in Altoona/Johnstown/State College, PA, you will be responsible for overseeing all aspects of the business. Your role will focus on driving the growth of the location through effective leadership in sales, marketing, operations, human resources, and customer satisfaction. You will be responsible for executing standard operating procedures (SOPs) and managing business outcomes by utilizing dashboards, tracking key performance indicators (KPIs), and analyzing results to suggest data-driven actions. This position offers an incredible opportunity to shape the future of the business, working directly with Lawn Doctor Leadership to ensure the success of this flagship location.
COMPENSATION AND BENEFITS:
• Competitive Salary with Performance Based Bonuses
• Excellent Medical, Dental, and Vision Benefits
• 401K Saving Plan with Employer Match Contributions
• Paid Time Off
• Flexible Spending Account
• Optional Life Insurance Plan
• Opportunities for Growth and Career Development
• Paid Training and Professional Development
• Full-Time Employment and Job Security
REQUIRED QUALIFICATIONS:
• Business Management: Minimum of 3 years of experience managing staff and business operations as a GM or similar role responsible for business continuity including sales, marketing, operations, and human resources.
• Leadership: Minimum of 3 years leading teams in a growth-oriented environment, with a strong track record of managing and motivating teams to achieve success.
• Problem-Solving: Strong problem-solving abilities, with an organized and goal-oriented mindset to address challenges and drive results.
• Communication: Excellent verbal and written communication skills, with the ability to clearly convey ideas and inspire teams.
• Customer Relationships: Ability to build strong customer relationships, creating a loyal and enthusiastic customer base.
• Business Administration: Comfortable with overseeing business administration tasks, including staffing, scheduling, and resource management, to ensure smooth operations.
• Tech-Savvy: Proficient with business management software, able to effectively use data dashboards and reporting tools to monitor performance and operations.
• Data Analysis & Critical Thinking: Strong ability to read and interpret data, analyze trends from KPIs, and apply critical thinking to suggest data-driven actions and improvements.
• Results-Driven: A track record of hitting business goals and driving measurable results through strategic initiatives.
• Adaptability: Adaptable, empathetic, and honest, with the ability to thrive in dynamic environments and lead by example.
• Valid Driver’s License: Must possess a valid driver’s license.
PREFERRED QUALIFICATIONS:
• Lawn Care Business Management: 3 Years of experience in key areas of managing a lawn care business, including sales, marketing, operations, and human resources.
PRIMARY RESPONSIBILITIES:
• Employee Performance Goals: Set and manage performance goals for all team members, ensuring accountability and high levels of productivity across the board.
• Payroll Management: Oversee payroll operations to ensure accuracy and timely payments for all employees.
• Sales and Marketing: Drive local marketing initiatives and sales efforts to attract new customers, including handling promotional activities, lead generation, and managing customer inquiries.
• Customer Experience and Retention: Build strong relationships with customers by ensuring high-quality service, addressing customer feedback, and proactively managing retention strategies.
• Employee Lifecycle: Manage the full employee lifecycle, from recruiting, interviewing, and hiring to onboarding, training, and retaining top talent within the company.
• Onboarding and Training: Lead employee onboarding and training to equip new hires with the skills and knowledge needed to meet service standards and company expectations.
• Inventory Management: Ensure inventory levels are properly maintained, including ordering supplies and managing equipment to prevent delays or shortages.
• Performance Management: Regularly evaluate employee performance, provide coaching and feedback, and implement improvement plans when necessary.
• Quality Assurance (QA): Conduct quality assurance checks, ensuring that all services meet company standards and addressing any issues proactively.
Compensation: $70,000.00 - $75,000.00 per year
Our Franchisees Need People Like You
Here at Lawn Doctor, we have a very simple approach to our work—be safe, have fun, and change the world one lawn at a time. It’s the kind of approach that, not surprisingly, has led us to the highest customer satisfaction and retention rates in the industry.
Lawn Doctor locations across the country offer phenomenal employment opportunities.* Whether you’re an experienced lawn care technician or just starting out on your career path, all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task, our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Your work will never go unappreciated.
Since each of our franchises is locally owned, you’ll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors, being largely self-directed with little supervision, and would like a chance to help make the world a greener place, we would love to talk to you.
We appreciate your interest and hope to have you on board a local franchise team as soon as possible.
* All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.
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Competitive Compensation
Flexible Schedules
Enjoyable Workplace Culture