Customer Service Representative/Office Assistant
North Ridgeville
Customer Service Representative/Office Assistant
Full Time • North Ridgeville
Benefits:
- Paid time off
- Training & development
- 401(k) matching
- Employee discounts
- Health insurance
- Competitive salary
- Dental insurance
Lawn Doctor is looking for a friendly, dependable and organized individual to provide exceptional customer service to our lawn care customers. The Customer Service Representative answers phones, speaks with customers and potential customers, addresses customer issues, maintains customer data, provides price quotes and sells Lawn Doctor services over the phone and makes outbound calls to customers to follow-up on estimates and ensure customer satisfaction. We are looking for a motivated, self-starter who is goal-oriented and hard-working.
The ideal candidate for this position has a strong work ethic and confident communication skills as this position revolves around listening to concerns and showing how our services can be a solution. Strong computer skills are also required for this position - training will be provided on our software (Real Green SA5 experience a plus). Actual work experience in the lawn care industry is highly desirable but not required.
The following is a representative list of duties and responsibilities associated with this position:
The ideal candidate for this position has a strong work ethic and confident communication skills as this position revolves around listening to concerns and showing how our services can be a solution. Strong computer skills are also required for this position - training will be provided on our software (Real Green SA5 experience a plus). Actual work experience in the lawn care industry is highly desirable but not required.
The following is a representative list of duties and responsibilities associated with this position:
- Answer inbound calls/texts/emails from customers and potential customers
- Provide professional customer service about our lawn care services
- Makes outbound calls to ensure customer satisfaction and collections
- Help communicate with customers about scheduling, lawn tips, etc.
- Provide estimates, recommend services and assist with sales opportunities
- Assist sales/marketing and scheduling with related customer communications
- Maintain accurate customer information in our system
- Assist with general day-to-day office tasks
This position is more than answering phones. You'll help take care of our current customers, speak with potential new customers, and help keep our day-to-day office running smoothly.
If you would like to be a part of a fast-paced, supportive team, we are waiting to hear from you! We offer a competitive salary and benefits.
Compensation: $18.00 - $20.00 per hour
Our Franchisees Need People Like You
Here at Lawn Doctor, we have a very simple approach to our work—be safe, have fun, and change the world one lawn at a time. It’s the kind of approach that, not surprisingly, has led us to the highest customer satisfaction and retention rates in the industry.
Lawn Doctor locations across the country offer phenomenal employment opportunities.* Whether you’re an experienced lawn care technician or just starting out on your career path, all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task, our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Your work will never go unappreciated.
Since each of our franchises is locally owned, you’ll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors, being largely self-directed with little supervision, and would like a chance to help make the world a greener place, we would love to talk to you.
We appreciate your interest and hope to have you on board a local franchise team as soon as possible.
* All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.
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Competitive Compensation
Flexible Schedules
Enjoyable Workplace Culture